Check-in is from 4:00 pm on the day of your arrival, and check-out is by 10:00 am on your departure day.

If you would like to arrive earlier or enjoy a later check-out, this can usually be arranged for a small additional fee. Simply add the relevant upsell through your booking link, which can be found in your booking confirmation email.

We take great pride in our properties and are committed to keeping them in first-class condition for all our guests, both present and future.

As part of this commitment, a £250 security deposit pre-authorisation is required. Your booking link will include a security deposit section that will capture and place a temporary hold on £250 approximately 48 hours before your arrival.

This is not a charge and no money is taken from your account. The hold will be automatically released within 5 days of your departure, provided no intentional damage has occurred and the terms of your stay have been complied with.

Please note that the security deposit option will not be available until 48 hours before your arrival. The booking link can be found in your booking confirmation email.

Yes, most of our properties are dog-friendly, and we love welcoming well-behaved four-legged guests.

We provide a dog bowl and a blanket for your dog's comfort during their stay. To bring your dog, please add the pet fee as an upsell through your booking link, which can be found in your booking confirmation email.

Dogs are welcome in all of our properties except The Lodge and The Garden Room.

The charge is £50 per stay, and we can accommodate a maximum of 2 dogs per booking.

Yes, we provide a complimentary welcome pack for your arrival to help you settle in and start enjoying your stay straight away.

Your welcome pack includes:

Please note that these items are provided as a complimentary starter pack and will not be replenished during your stay. As our properties are self-catering, should you run out of any supplies, you will need to purchase additional items locally.

Your check-in details will be emailed to you shortly after midnight on the day of your arrival, provided all pre-arrival requirements have been completed through the booking link included in your booking confirmation email.

These requirements include:

Please note that check-in details cannot be issued until all required information has been received and verified.

If you have not received your check-in details, please check your junk or spam folder, as emails can occasionally be filtered there by your email provider.

No. Smoking and vaping are strictly prohibited inside all of our properties.

In accordance with UK legislation, smoking is not permitted in serviced accommodation. We kindly ask all guests to respect this policy to ensure a clean and comfortable environment for everyone.

Guests found smoking or vaping inside the property may be asked to leave immediately. In addition, a £100 charge will be applied to cover the additional cleaning and deodorising costs required.