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Frequently Asked Questions
1. Do I need to bring bedding and towels?
No, is the simple answer. All beds are made up prior to your arrival with hotel-quality linen, freshly laundered to the highest standards. We also provide a full set of fluffy white towels, professionally cleaned and ready for your stay, including bath towels, bath sheets, hand towels, and bath mats.
2. What time is check-in and check-out?
Check-in is from 4:00 pm on the day of your arrival, and check-out is by 10:00 am on your departure day.
If you would like to arrive earlier or enjoy a later check-out, this can usually be arranged for a small additional fee. Simply add the relevant upsell through your booking link, which can be found in your booking confirmation email.
3. Why do I need to pay a security deposit and how do I pay it?
We take great pride in our properties and are committed to keeping them in first-class condition for all our guests, both present and future.
As part of this commitment, a £250 security deposit pre-authorisation is required. Your booking link will include a security deposit section that will capture and place a temporary hold on £250 approximately 48 hours before your arrival.
This is not a charge and no money is taken from your account. The hold will be automatically released within 5 days of your departure, provided no intentional damage has occurred and the terms of your stay have been complied with.
Please note that the security deposit option will not be available until 48 hours before your arrival. The booking link can be found in your booking confirmation email.